Introduction

At CharmINN, we value your privacy and are committed to protecting your personal data in a secure and transparent manner. This Privacy Policy is intended to explain how we collect, use and manage your personal data, as well as your rights regarding this information. If you have any questions or wish to exercise any of your privacy rights, please contact us.

Legal Basis

CharmINN strictly complies with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and the applicable data protection legislation. Personal data is considered to be any information related to an identified or identifiable person, in accordance with the definition of the GDPR.

Commitment to Privacy

We are committed to managing our customers' personal data in a responsible and transparent manner. We comply with the following principles:

• Sharing your personal data with us is optional.
• We collect and process personal data for specific purposes and with your consent, whenever necessary.
• We only use the personal data that is essential to provide the service.
• We strive to keep personal data accurate and up-to-date.
• We delete or anonymize data when it is no longer necessary.
• Personal data will not be shared or disclosed beyond what is established in this policy.

Purpose of Personal Data Collection

We collect your personal data to provide you with a quality online experience and to optimize our services. In particular, we may use the data to:

• Respond to questions or requests;
• Improve the functionality of our website;
• Send communications and manage subscriptions, such as newsletters;
• Verify the identity of contacts who contact us;
• Training and quality assurance.

The data may also be used to comply with legal obligations or in the context of a contractual relationship.

Rights of Data Subjects

Data subjects have the right to:

• Have access to and rectify their data;
• Request data portability;
• Request the deletion of data when applicable;
• Limit the processing of data in certain situations;
• Object to the processing of their personal data;
• File a complaint with the competent authorities.

Data Protection

We have implemented security measures to protect your personal data against misuse, unauthorized access, loss, modification or disclosure, such as access control, encryption and secure servers.

Data Sharing

Personal data may be shared with CharmINN partners, whenever necessary to provide a specific service. We ensure that all entities with whom we collaborate follow similar security and privacy standards.

International Data Transfers

If necessary, we ensure that international data transfers comply with adequate security and privacy standards, in accordance with legislative guidelines.

Automated Decisions

In some situations, we may use automated decisions to personalize the user experience on the site. Whenever applicable, we will inform and provide the option to object.

Cookies and Similar Technologies

We use cookies and other technologies to collect information about your device, such as browser, operating system, IP address, pages visited and links clicked. This data helps us improve your online experience and evaluate the effectiveness of our communications.

How to Contact Us

For questions, suggestions or complaints about this policy or the processing of your data, please contact us through the following means: 

Email: bookings@charminn.pt | Address: Rua 23 de Dezembro, 67 4520-706 SOUTO Portugal

We are available to answer any questions and help you exercise your rights in accordance with data protection laws.